Businesses are drowning in a sea of disparate data, fragmented systems and disconnected customer experiences.
With Helm at the center of your customer experience strategy, you’ll unlock the critical data needed to understand your customer and build better product and service journeys.
EVP and Chief Customer Experience Officer, Comcast
Helm orchestrates user interactions across all of your products and back office systems. Comcast leverages Helm to trigger real-time account updates by connecting the Xfinity Stream platform with legacy transactional systems, email and SMS.
Helm equips your workforce with insight to reduce effort, foster empathy and have conversation continuity across channels with your customers.
Helm enables service communications on products and self-service tools. Xfinity leverages Helm for proactive customer engagement.
Helm makes your data even more powerful. When you integrate Helm with your applications like Cast, you can tailor experiences and messages for every customer. See how Helm drives growth by providing personalized recommendations.
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The backbone to proactive relationship management is in rich, insightful data. Capture, standardize, and share key information across teams and throughout your business.